Last Updated: [14 November 2025]
1. Introduction
Moksa Fitness (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Moksa Fitness mobile application (“App”) and related services (collectively, the “Services”).
By accessing or using the App, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using the App.
2. Information We Collect
We collect information directly from you and automatically when you use our App. The types of data collected include:
2.1 Personal Information
Information you provide when registering or editing your profile:
- Full name
- Mobile number (used for OTP verification and login)
- Date of birth
- Gender
- Height and weight
- Fitness level and goals
- Medical conditions (if any)
- Emergency contact details (name and phone number)
2.2 Usage and Activity Information
Information about how you use the App and Services, such as:
- Program enrollments and attendance
- Weight and measurement logs
- Uploaded progress pictures
- Diet plan usage and activity history
- Calendar data for sessions and diet tracking
- In-app interactions (views, searches, filters applied)
2.3 Device and Technical Information
Automatically collected data may include:
- Device model, operating system, and version
- IP address and time zone
- App version and crash diagnostics
- Mobile network information
This information helps us maintain, improve, and secure the App.
2.4 Communication Data
If you contact us via the “Contact Us” section or other channels, we collect:
- Name, email address, and phone number
- Messages or queries you send to our support team
3. Purpose of Data Collection
Your data is collected and processed for the following purposes:
- To verify your identity and enable OTP-based login;
- To deliver personalized fitness and diet programs;
- To track your progress and display insights;
- To manage subscriptions, payments, and renewals;
- To send reminders, updates, and notifications related to your activities;
- To improve app functionality, performance, and user experience;
- To provide customer support and respond to inquiries;
- To comply with legal obligations and enforce our Terms and Conditions.
We do not use your data for profiling, behavioral advertising, or automated decision-making.
4. Legal Basis for Processing
We process your personal data based on the following lawful grounds under the Digital Personal Data Protection Act, 2023:
- Consent: When you register, update your profile, or submit health-related information.
- Contractual Necessity: When data is required to provide services or fulfill your program enrollment.
- Legitimate Interest: To maintain App security, prevent fraud, and improve user experience.
- Legal Obligation: To comply with applicable tax, regulatory, and consumer protection laws.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data.
Your data may be shared only under the following conditions:
- With Service Providers: Third-party vendors assisting with payment processing, hosting, cloud storage, analytics, or notification delivery, under strict confidentiality agreements.
- With Trainers or Nutrition Experts: Limited profile data (name, weight history, or program enrollment) may be shared internally to deliver your assigned programs.
- For Legal Compliance: When required by law, regulation, or governmental authority.
- For Safety or Fraud Prevention: To protect the rights, property, or safety of Moksa Fitness, our users, or the public.
All such third parties are contractually bound to process data in compliance with this Policy and applicable laws.
6. Data Storage and Retention
6.1 Your data is securely stored on protected servers hosted within India.
6.2 We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law.
6.3 When you delete your account, your data will be archived in secure storage (“cold storage”) for a limited retention period before permanent deletion, as part of our retention and compliance process.
6.4 Archived data is inaccessible within the App and used solely for compliance or audit purposes.
7. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission (HTTPS and SSL)
- Restricted access to user data based on roles
- Periodic security audits and backups
- OTP-based authentication and session controls
However, no electronic storage or transmission is entirely secure. You acknowledge that you provide information at your own risk and agree that Moksa Fitness shall not be liable for unauthorized access beyond reasonable control.
8. Your Rights
Under applicable Indian data protection laws, you have the following rights:
- Right to Access: Request a copy of your personal data held by us.
- Right to Correction: Request correction or updates to inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data, subject to retention requirements.
- Right to Withdraw Consent: Withdraw your consent for data processing at any time.
- Right to Data Portability: Request transfer of your data in a structured, machine-readable format.
To exercise these rights, you may contact us at the details provided in Section 13.
9. Children’s Privacy
The App is not intended for use by minors under 18 years of age. We do not knowingly collect or solicit personal data from children. If we learn that a child’s data has been collected inadvertently, it will be deleted promptly.
10. Use of Cookies and Tracking Technologies
The App may use limited tracking tools such as analytics SDKs to improve performance and user experience. These tools collect aggregated, non-identifiable data. We do not use advertising cookies or behavioral tracking technologies.
11. Third-Party Links and Integrations
The App may include links to external websites, social media platforms, or third-party payment gateways.
Moksa Fitness is not responsible for the privacy practices or content of such third-party services.
We recommend reviewing their respective privacy policies before providing any personal information.
12. Health and Wellness Disclaimer
All fitness and dietary recommendations provided through the App are for general informational purposes only. They are not a substitute for professional medical advice or treatment.
You should consult your physician or qualified healthcare provider before beginning any new fitness or nutrition program.
By using the App, you confirm that Moksa Fitness shall not be held responsible for any injury, illness, or adverse effect arising from your participation in the activities suggested within the App.
13. Grievance and Contact Information
For questions, complaints, or to exercise your data rights, please contact our Grievance Officer:
Grievance Officer
Moksa Fitness
Email: contact@moksafitness.com
Phone: +918870431791
Address: Jeyam Tower, HIG 38, 80 Feet Rd, New LIG Colony, Anna Nagar, Madurai, Tamil Nadu 625020.
Response Time: Within 15 working days from the date of request or complaint.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our business operations.
Updated versions will be published within the App and on our website, along with the “Last Updated” date at the top of this page.
